Welcome to Plants Sale! These Terms and Conditions (“Terms”) govern your use of our website www.houseplantsdeal.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these Terms. Please read them carefully.
1. General Information
Company Details: Plants Sale is operated from 28 Paradise St, Liverpool, GB L6W 2ME. For any inquiries, please contact us at [email protected].
Nature of Business: We specialise in providing high-quality plants, gardening equipment, and related products to gardening enthusiasts worldwide (excluding certain Asian countries and remote areas).
2. User Obligations and Responsibilities
Account Registration
While browsing doesn’t require an account, to make purchases you must:
- Provide accurate and complete registration information
- Maintain the confidentiality of your account credentials
- Be at least 18 years old or have parental consent
Prohibited Activities
You agree not to:
- Use our site for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Submit false or misleading information
- Interfere with other users’ enjoyment of the site
- Use our intellectual property without permission
3. Products and Services
Product Descriptions
We offer a wide range of products including:
- Live plants (fruit trees, vegetables, succulents, etc.)
- Gardening equipment (tools, barbecues, etc.)
- Compost and growing materials
We strive for accuracy in product descriptions but cannot guarantee that colours or sizes will exactly match what’s displayed on your screen.
Plant Care Responsibility
Live plants require proper care upon arrival. We provide care instructions, but ultimate responsibility for plant health after delivery rests with the purchaser.
Seasonal Availability
Some plants may only be available seasonally. We’ll indicate availability on product pages.
4. Ordering and Payment
Order Process
When you place an order:
- You’ll receive an order confirmation email
- We process orders within 1-2 business days (excluding weekends/holidays)
- You’ll receive shipping confirmation when your order dispatches
Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed securely. We don’t store your full payment details.
Pricing
All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at time of order confirmation.
5. Shipping and Delivery
Shipping Options
We offer two shipping methods:
- Standard Shipping: £12.95 via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)
We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary due to customs processing.
Delivery Responsibilities
Once shipped, responsibility for the package transfers to the carrier. Please inspect deliveries immediately upon arrival.
6. Returns and Refunds
Return Policy
You may return most items within 15 days of receipt if:
- Items are unused and in original packaging
- Live plants haven’t been planted (unless damaged on arrival)
Non-Returnable Items
These cannot be returned:
- Perishable goods (e.g., compost)
- Planted live plants
- Items not in original condition
Return Process
- Contact us within 15 days at [email protected]
- Wait for return approval and instructions
- Ship items back using a trackable service
Refunds
Refunds are issued to the original payment method within 5-10 business days after we receive and inspect your return. Original shipping costs are non-refundable unless the return results from our error.
7. Intellectual Property
All content on our site (text, images, logos, etc.) is our property or used with permission and protected by copyright laws. You may not:
- Reproduce, distribute, or modify our content without permission
- Use our trademarks without written consent
- Use automated systems to extract data from our site
8. Liability Limitations
Product Liability
While we take great care with our plants, we cannot guarantee:
- Specific growth results as these depend on many factors beyond our control
- That all plants will thrive in your specific environment
General Liability
To the extent permitted by law, Plants Sale shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses resulting from events beyond our reasonable control
- Any errors or omissions in website content
9. Privacy
Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.
10. Changes to These Terms
We may update these Terms periodically. The current version will always be posted on our website with the “Last updated” date. Continued use of our site after changes constitutes acceptance of the new Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Contact Us
For questions about these Terms or any other matter, please contact us at:
Plants Sale28 Paradise St
Liverpool, GB L6W 2ME
Email: [email protected]
Thank you for choosing Plants Sale. We’re committed to helping your garden grow and thrive!